Support
Help for partners, project owners and end users of Aqara products bought through official Malaysian channels.
Frequently asked questions
Do I need a hub?
Most Zigbee and Thread devices need an Aqara hub (or a Matter controller for Thread devices). Wi-Fi cameras and some locks work on their own. We help size the right hubs for each project.
Do Aqara products work with Apple Home, Google Home and Alexa?
Yes. Most devices support Matter or have native integrations. Check the Works with section on each product page.
Are the products suitable for Malaysian power and plugs?
We supply Malaysian and UK-standard (Type G) variants where applicable, and all products we distribute are for local use.
What warranty do I get?
Products bought through Synchroweb or its authorised partners carry a local warranty. Keep your invoice and serial number.
Do you sell to homeowners?
We focus on projects, partners and businesses. Homeowners can buy and have Aqara installed through one of our certified partners. See Find a certified partner.
Can you recommend an installer?
Yes. Use Find a Partner to see certified partners in your state, or contact us and we will arrange one.
Downloads
Datasheets, user manuals, certificates and installation guides. Partners get the full library after registration.
Request documentsAqara Home app
Set up, control and automate every Aqara device from one app on iOS and Android.
Warranty & RMA
To claim warranty, submit a support request with your invoice, serial number and a short description of the issue. Partners can request advance replacement for project sites.
Request technical support
Partners and project customers: describe the issue and our technical team will get back to you.
help@synchroweb.com